Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Booking appointments
To book a routine appointment:
- use our appointment request form, Monday to Friday
- phone us on 0203 668 0788, Monday to Friday
- visit the surgery and speak with a receptionist, Monday to Friday
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Children’s Appointments
We do appreciate that a child’s illness can create a lot of anxieties.
We will therefore endeavour to see children the same day if the need arises.
Acute Respiratory Infection Hub
For children aged 0 to 16 years with Acute Respiratory Symptoms likely due to Viral/Bacterial Infections.
Telephone: 0203 839 7513 (From 8:00nam) for an appointment at a local Hub.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using our online form
- phone us on 0203 668 0788, Monday to Friday
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Help with Communication
The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services
Pleae click the link for more information – Accessible Information Standard
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Chaperone Policy
Central Park Surgery has a chaperone policy. All patients and clinicians have a right to request a chaperone during a procedure or examination.
Central Park Surgery is able to offer patients a chaperone to be present. If you would like a chaperone present during your consultation or examination then please inform the reception staff when booking your appointment.
Language Line
For patients who require assistance with language translation during a consultation with one of our Clinicians
We can organise for you a professional advocacy service so that a Health Advocate may assist you with translation during your appointment.
The Health Advocate, where clinically appropriate will translate via a telephone translation service, between the Clinician and patient.
Please inform our Care Navigators who will organise this on your behalf.
Pharmacy First
Your pharmacy can advise you on minor illness without the need of a GP appointment. (age restrictions apply).
